Working for Hospedia
Most of our staff work in hospitals directly helping patients, but that doesn't mean that these are the only opportunities we have available.
We have a busy and modern call centre, located in Dumfries, a large open-plan Head Office in Slough and two dedicated repair centres. We also have a variety of field based staff who support our on site teams.
Hospital based staff will find that their role revolves around the following...
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Close customer contact with the patients in the hospital
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Resolving faults and other issues that affect patients using the system
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Communicating with patients and their visitors sensitively and effectively covering all issues that are raised
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Building and maintaining relationships with the NHS staff in the hospital
The staff at our Customer Care Centre focus on...
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Dealing with customer queries over the telephone
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Explaining our products and services to customers and NHS staff
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Registering patients and activating accounts
